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Frequently Asked Questions
Q1: What is your Minimum Order Quantity (MOQ)?
Usually, our MOQ is 10,000pcs. However, we accept lower quantities for trial orders if we have ready goods in stock.
Q2: Can I request product samples?
Yes, we can provide 2-3 free samples per item if they are currently available in our inventory.
Q3: How long does it take for samples and production?
Samples can be sent within 3 days. Standard production lead time is approximately 30-45 days, though urgent orders can sometimes be completed in 20 days.
Q4: Do you offer custom design services (OEM)?
Yes, we have a strong design team that can develop products based on your requirements, including opening new moulds for unique shapes.
Q5: How do you handle color matching for custom orders?
We use the Pantone Matching System. Simply provide us with the Pantone color code, and we will match it precisely.
Q6: What are your standard payment terms?
Our standard terms are T/T (30% deposit and 70% balance against copy of B/L). We also accept L/C at sight or D/P under certain conditions.