Frequently Asked Questions
1. What is the Minimum Order Quantity (MOQ)?
Usually, our MOQ is 3,000 pcs, but we accept smaller quantities for trial orders to help you check product quality and our service.
2. Can I request samples before placing a bulk order?
Yes, samples are available. While customized samples and freight costs are paid by the customer, the sample charge is refundable once the order reaches a certain quantity.
3. How long is the lead time for samples and production?
Existing samples take 2-3 working days, while custom designs take 5-10 days. Mass production typically requires 25-30 working days after the deposit is received.
4. What customization options are available for colors?
We can match any Pantone color code you provide. We will create a color sample and send a picture for your confirmation before full production.
5. Does the product have food safety certifications?
The materials used can pass SGS, FDA, LFGB, and CIQ tests. We can assist in obtaining specific certifications for your order upon negotiation.
6. What are your payment and shipping terms?
We typically require a 30% deposit with the remaining 70% due against the copy of the BL. Our primary loading ports are Ningbo and Shanghai.